Frequently Asked Questions

Shipping & Delivery

Do you ship to my country?
When will my order ship?
How much are shipping costs?

Returns & Exchange

How do I return or exchange an item purchased with Afterpay?
What is your return / exchange policy?

Payments & Promotions

Why do I have to pay custom / duty fees if I already paid for shipping when I placed my order?
Why was I charged a currency conversion fee?
What payment methods do you accept?
What are your coupon / promotion rules?
How do I check my gift card balance?

Order Issue

What If my order is lost?
What if my order has missing, wrong and/or damaged items?
Why is my order missing items?
Why was my order cancelled?
How to earn and spend coins?


I am having technical issues submitting my order, what should I do?
When trying to login, I receive an invalid login message - what should I do?
When trying to reset my password, I receive a "no account" message even though I have an account. What should I do?
I am having technical issues, what should I do?

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