Frequently Asked Questions

We proudly ship to over 180 countries! 

All orders are processed upon receipt. Please allow 1 - 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. 

We are so excited to offer free shipping for domestic & international orders!
Please add items to your cart and continue to the checkout page. Then, enter your shipping address and we can provide the exact shipping cost. 

Afterpay returns follow our standard return process.  We cannot provide an exchange or cash refund. 

Our goal is to leave you obsessed with your purchase! If you’re not completely in love, we accept returns up to 14 days after your package is delivered.

Unfortunately, we do not offer exchanges.

Please note original shipping charges are n...

Customers are responsible for all customs and/or import fees charged. Unfortunately, we have no control on the application of these fees as they are determined by the country and territory of delivery. 
Customs fees are separate from the s...

All the prices shown on our website and on order/shipping confirmations are in US Dollars. If you paid with an international credit card, the currency conversion will take place through your financial institution. (NOTE: Depending on your financial i...

Credit Card – Visa, MasterCard, American Express, and Discover Debit Cards – All debit cards with a Visa or MasterCard logo Pre-paid Cards – All pre-paid cards with a Visa or MasterCard logo as well as Apple Pay, PayPal and Stripe.

We proudly offer an amazing high-quality product at the very best prices possible.   We are able to do this because we have established strong relationships with our manufacturing partners and have always maintained that we want to deliver ...

If the gift card is associated with your account, then you can check the balance by using the link provided in the gift card email. If the gift card is not associated with an account, then you can submit a customer service inquiry with your...

Please check with the courier, members of your household and neighbors to see if the package was delivered and held for safe keeping. If you do believe the order was in fact lost, we will do our best to replace the order and re-ship.

We are sorry that you had issues with your order and will do our best to make it right.
Please email us at service@trendebut.com and provide your order number along with a photo of what was received.
Note that international customers are ...

We do our best to make sure your order is shipping quickly, and completely.  However, from time to time, there may be instances when the full order cannot be shipped.   This would be due to one or more of the following reasons:
Item(s...

In rare circumstances, we will need to cancel an order.  This is usually because of difficulty in processing payment information which is sometimes due to inconsistent billing address or zip code information provided with credit card.
 Pri...

Each time when you consume 1 US dollar, it earns one coin, but ten coins at most in each order.

And when you go shopping next time at our site, you can use coins to pay at most 20% of the order value.

If you are having trouble placing your order, try closing your browser window and retrying. If that does not work, clear your cookies and browser history.

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on...

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on...

If you are experiencing technical issues please send a screen-shot of your issue / error to service@trendebut.cm or feel free to contact our customer support team to assist you with placing your order.