When trying to reset my password, I receive a "no account" message even though I have an account. What should I do?

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and see your order history.

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